Shipping policy

 

SHIPPING & DELIVERY

We’re pleased to offer FREE shipping on all orders.

 

Delivery Time and Processing Time

Please note that orders require 3–5 business days for processing before shipment.

You will receive tracking information once your order has been dispatched.

Delivery typically takes 4–10 business days (tracked), depending on your location after the precessing times.

Once your order has been dispatched, you will receive an email confirmation with your tracking details.

 

INTERNATIONAL ORDERS (DUTIES & TAXES)
International shipments may be subject to customs duties, taxes, or import fees upon arrival. These charges are determined by your local customs authority and are the customer’s responsibility.

 

DELIVERY ISSUES
Please ensure your shipping address is correct at checkout. Ariella & Ayana cannot be held responsible for lost parcels due to incorrect addresses.

If you need help with delivery, please contact our customer care team at info@ariellaandayana.com.

 

UNCLAIMED / RETURNED PARCELS
If a parcel is returned to us due to an incomplete address, failed delivery attempts, or refusal, we will contact you to arrange reshipment. Reshipping fees may apply.

 

TRACK YOUR ORDER
You can track your parcel here:
https://ariellaandayana.com/apps/parcelpanel
https://parcelsapp.com/

 

RETURNS
Customers are responsible for return shipping costs. We recommend using a tracked service for all returns.